The support staff at Timber has been excellent, and the product is user-friendly and has improved our efficiencies. Timber is well-worth the money. During Fall Rush this year, our in-store sales were up slightly -- but with Timber, our Website sales rose 400%!
Dale Brown – Manager Campus Bookstores, Cape Fear Community College, Wilmington, NC
Nathan & his whole team have always given us their best! Love the work they do to help sky rocket our sales online. Always receiving compliments on our website from customers & love how they work with us to keep improving our UX.
Kutztown College Bookstore
I am exceptionally pleased with the speed and accuracy of our website. The Herkimer crew is fantastic and had our site built quickly and were more than willing to work with the challenges presented by our buying cycle and our digital environment. Our needs are unique and our users both from a customer and employee perspective run the gamut between skill sets and whether you are a novice or an expert, you can navigate the site with little issue. What I personally like is that it just makes sense! The common sense solutions to common navigation problems really make it a no-brainer!Herkimer's service is also second to none. We always get support when we need it and when we have a problem all we have to do is send a quick email or make a call and they are on it right away. I can’t say enough about the service, and in this day and age, all too rare!When we find we have a special request, we work out what we want to do to solve it, whether it be a page, a link, a new form or service and the team develops it for us to meet our requests.The Herkimer team is ALWAYS willing to help suggest new ways to use the site to reach customers in creative ways; getting more for our money than we ever imagined! I highly recommend Herkimer Media and Timber/Timber Adopt to anyone!
Laura Johnson, Finger Lakes Community College
We have been using Timber for almost two years now and are very pleased with their ecommerce solutions. It integrates seamlessly with Booklog, our POS, updates inventory immediately when a sale is processed and is so user friendly. They have an excellent support staff and we have seen a bump in our online sales since going with Timber.
Chad Seibel -- Bookstore Manager -- Westmoreland County Community College
Timber is a wonderful system! It has made website management a breeze. A REAL Blessing.
Father Anthony Joseph Grossi, O.S.B. – Bookstore Director, Saint Vincent College Bookstore, Latrobe, PA.
I just wanted to let you know that July 31 will be my last day working with the website, as I transition into a different role at the college. I’m gonna miss working with Herkimer. I have really enjoyed and appreciated the time spent building the website. It has been a great experience, and your patience, sense of humor, and knowledge have regularly made my day…and kept me off the precipice. We couldn’t be more pleased with the performance of the website, and the top-notch service you have given to get us to this point. It is truly hard to believe that we haven’t even been up-and-running for a year yet…it has been that smooth and steady.
DW -- Edgewood College
The staff is absolutely the BEST!! They will do whatever they can to provide excellent Customer Service! I truly believe that becoming a Timber customer & business partner is one of the best decisions I have made in my 27 years in the College Bookstore industry. I wish every company I work with would have the same level of commitment to our success as they do! I would recommend them to anyone!!!
The switch to Timber was seamless and easy. We have had lots of questions and Timber customer support, and they have been great! Our site looks better and is easier to navigate.
Campus Shop Collegedale, TN
Learning how to manage and maintain the website at my workplace was really daunting to me, but I was so incredibly surprised and pleased to see how personable, helpful, and knowledgeable the staff has been. Nathan stayed on the phone with me for more than an hour during a screen share session, and I learned so much! He is very knowledgeable and eager to make customers feel empowered to work with their website. There is no such thing as a silly question here, and it was so refreshing to work with a real person in this world that is increasingly more automated. Thank you so so much again, Nathan!
Our college store’s website was having very poor sales and the site itself was difficult to manage. It was cumbersome to upload information and stock availability was impossible. After researching several companies we spoke with the team at Timber. What a breath of fresh air it was to see what the possibilities were! But could they deliver? YES! Deliver they did!! Customer service is top notch, in fact, I would be hard pressed to name a vendor of ours who exhibits the same kind of customer service that their team delivers. They walk you through the process, provide a timeline and deliver what was promised. We are up and running and are already receiving orders online that I know we would have never received without partnering with Timber. I couldn’t be happier with where we are today and am looking forward to the future.UPDATE: We made it through our first fall term with Timber and things seemed to go pretty smoothly! We absolutely saw in increase in web orders, which is fantastic.
Micque -- UCC Bookstore Manager -- Umpqua Community College
It has been extremely easy to learn and use Timber. I highly recommend Timber for your website. Their support has been wonderful and the team has been very patient teaching us. The actual website is beautiful and very easy to make any changes. Having come from a previous site that was very difficult to use and that offered very little and sporadic support and training, Timber has been a breath of fresh air.
Steve -- Bookstore Manager -- The Master's University Bookstore
We have loved our experience working with Herkimer Media! They have consistently provided us with phenomenal customer service. The online chat and excellent tutorial videos make troubleshooting easy and any technical issues we've encountered have been resolved quickly and efficiently. I highly recommend Herkimer Media (Timber).
Dallas Theological Seminary School